What is a Virtual Queue?

A Virtual Queue allows customers to simply and easily book a service or payment time slot ahead of time. If they’ve just arrived to a retailer or venue that’s at capacity, reserving a place in a Virtual Queue allows a customer to browse the store, or grab some food while they wait. In the past a physical queue meant customers were frustratingly tied to a location for unknown times, whereas a Virtual Queue holds their spot without requiring them to actually line up.