Virtual Queuing: What You Need to Know

What do Disneyland and your local Kmart have in common? Perhaps not the Star Wars: Rise of the Resistance ride, but they do share an interest in virtual queuing systems.

Back in 1999, the Walt Disney Company had the brilliant idea of implementing virtual queue technology to reduce the wait time for families visiting their resorts and theme parks. It also gave their guests the time and freedom to enjoy themselves on their Disney holiday rather than waiting in line for roller-coaster rides.

This modern solution not only handled a large volume of customers; it also increased profits. As a result, it sparked interest among other amusement parks that followed in their footsteps, and, at the same time, various other industries started to develop virtual queuing solutions.