Pros and Cons of Click & Collect Delivery Vs. Home Delivery

As a retailer or restaurant owner, you have many options for the delivery strategy you want to use to send your customers their valuable purchases:

  • Here is a list of home delivery services that you can implement right away:
    • Completing deliveries with an in-house service;
    • Contracting a delivery service company (e.g. FedEx, DHL);
    • Collaborating with the national postal service of Australia (Australia Post) — they even have a similar service to click-and-collect by using parcel lockers;
    • Enlisting your venue in one of the most popular grocery delivery apps (such as Metro60) — a topic that we have covered in a previous article by comparing food delivery apps with click & collect delivery;
    • Click & Deliver (a same-day delivery system that SocialQ offers in partnership with DoorDash);
  • Alternatively, you can set up a Click & Collect delivery process or, simply, BOPIS (buy online, pick up in store).

A great question you may be asking yourself now is: “which of these options is best for my business?”

The answer is mostly a matter of outsourcing the desired service versus doing it yourself. But there’s more to the story than that, so sit back, relax, and read on.